Refund and Return Policy for Orvex Mart
Effective Date: May 3, 2026
At Orvex Mart, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which products can be returned, exchanged, or refunded.
By placing an order on orvexmart.com, you agree to the terms below.
Return Eligibility
Customers may request a return or exchange if:
- The product is damaged
- The product is defective
- The wrong item was delivered
- The product size or variant is incorrect
- The item is missing from the package
To be eligible for a return:
- The request must be made within 3 days of receiving the product
- The product must be unused and in original condition
- Original packaging, tags, and accessories must be included
- Proof of purchase or order ID must be provided
Non-Returnable Items
The following items are not eligible for return or refund unless damaged or incorrect:
- Personal care products
- Undergarments
- Perishable goods
- Digital products or downloadable items
- Customized or personalized products
- Products damaged after use by the customer
Refund Policy
Refunds are processed after the returned product is inspected and approved.
Approved refunds may be sent through:
- Mobile banking
- Bank transfer
- Original payment method
- Store wallet or store credit
Refund processing time may take 5–10 business days depending on the payment provider.
Exchange Policy
Customers can request product exchanges for:
- Wrong size
- Wrong color
- Defective products
- Incorrect item delivery
Exchange requests are subject to stock availability.
Return Shipping
- If the mistake is from Orvex Mart or the seller, return shipping costs will be covered by us.
- If the customer changes their mind after ordering, the customer may need to pay the return delivery charge.
Order Cancellation
Orders may be canceled before shipment confirmation.
Once an order has been shipped, cancellation may not be possible.
Failed Delivery
If a customer repeatedly fails to receive orders or provides incorrect delivery information, Orvex Mart reserves the right to limit or suspend future order access.
Fraud Prevention
Orvex Mart reserves the right to reject refund or return requests in cases of:
- Suspicious activity
- Abuse of refund policy
- Fake claims
- Returned products showing signs of use or damage caused by the customer
Contact Support
For refund, return, or exchange requests, please contact us:
Orvex Mart
Website: orvexmart.com
Email: support@orvexmart.com
Last Updated: May 3, 2026
